Marks and Spencer
Marks and Spencer
Shopping Malls
Brand's Performance
N/A
/100
No data
No data
Satisfaction Index over the past 12 months.
Category ranking
Shopping Malls
1 Marks and Spencer N/A
2 Stratford Centre N/A
3 Lewisham Shopping N/A
Marks and Spencer plc
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Marks and Spencer - Missing refund

No resolution
maria costa
maria costa filed the complaint
26 October 2022
Order 193213216.
I made an online purchase from Marks & Spencer but I had to return 2 items, after claiming for a refund, they returned on the 5/10, €24.01 (by MBWAY) when it should have been €54.01. I submitted the complaint (initially they even said that they had refunded everything), and since then I have contacted them several times, they say they will refund the 30€ but until today (26/10) nothing, sometimes they say that in 10 days they will refund, sometimes they say that do not have a ceiling for the return.......
Incident date: 16 September 2022
This complaint has been considered as not resolved.
Complaint #222
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