Ryanair
Ryanair
Brand's Performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Airlines
1 Ryanair 10
2 TAP N/A
Ryanair DAC
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Ryanair - Unfair/unfair collection of hand luggage

No resolution
Angelica Monteiro
Angelica Monteiro filed the complaint
29 October 2024
I was made an undue charge for hand luggage in Manchester United Kingdom this morning of 10-29-2024.
Ref- PR9E6A
I always travel with the same suitcase and I was never charged, today due to implication and prejudice I was forced to pay for a small suitcase that fit perfectly in the cabin where the employee Nied asked me to leave it. I have photos that can prove what I'm saying, I was treated with arrogance by some employees, I think this is completely disrespectful to customers I sincerely hope that something is done about it
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Incident date: 29 October 2024
This complaint has been considered as not resolved.
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