Brand's Performance
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Satisfaction Index over the past 12 months.
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SHEIN Distribution UK Limited
  • (844) 802-2500
  • Highlands House Basingstoke Road, Spencers Wood
    Reading RG7 1NT
  • service@shein.com
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Frequently Asked Questions

How can I contact SHEIN?

You can contact the brand by phone ((844) 802-2500), via email service@shein.com, or at the following address: Highlands House Basingstoke Road, Spencers Wood Reading RG7 1NT

How to make a complaint on Consumers Trust?

Making an online complaint on Consumers Trust is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.

Clicking the "Make a complaint" button will allow you to start your complaint, ensuring you always select the correct brand.

Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Consumers Trust.

When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.