The Gym Group

The Gym Group

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Satisfaction Index over the past 12 months.
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The Gym Limited
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Frequently Asked Questions

How can I contact The Gym Group?

You can contact the brand by phone (0300 303 4800), via email hello@thegymgroup.com, or at the following address: 5th Floor, One Croydon, 12 - 16 Addiscombe Road Croydon, CR0 0XT

How to make a complaint on Consumers Trust?

Making an online complaint on Consumers Trust is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.

Clicking the "Make a complaint" button will allow you to start your complaint, ensuring you always select the correct brand.

Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Consumers Trust.

When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.