Complaining on Consumers Trust it's easy and free. Your complaint will reach The North Face and will be visible on the platform, helping other consumers get more information before making a purchase decision. Make yourself heard on Consumers Trust!
make a complaintYou can contact the brand by phone (0800 328 0012), via email tnf.ukshop@vfc.com, or at the following address: Aynam Mills, Little Aynam, Kendal Cumbria LA9 7AH
Making an online complaint on Consumers Trust is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.
Clicking the "Make a complaint" button will allow you to start your complaint, ensuring you always select the correct brand.
Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Consumers Trust.
When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.