Brand's Performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

0%

Average Response Time

0%

Solution Rate

0%

Average Ratings

0%

Customer Retention Rate

100%

Category ranking

Business Classifieds

1 Vinted 10

2 eBay N/A

3 Wallapop N/A

VINTED, UAB

Svitrigailos str. 13
03228 Vilnius, Lithuania
hello@vinted.com

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Vinted - Multiple transactions wrongly cancelled

Leah Angeneaux filed the complaint

17 April 2024

I had multiple transactions cancelled despite the parcels still being in transit. The parcels got delivered, so I sent the proofs to Vinted through the tracking numbers. I also sent a picture where a buyer confirms having received the item. However, Vinted refused to refund me and now they have blocked my account and refuse to answer my tickets to the service custom.

This reply has a private attachment

Incident date: 17 April 2024

This complaint has been considered as not resolved.

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