Brand's Performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
VINTED, UAB
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Vinted - Multiple transactions wrongly cancelled

Awaiting reply
Leah Angeneaux
Leah Angeneaux filed the complaint
17 April 2024
I had multiple transactions cancelled despite the parcels still being in transit. The parcels got delivered, so I sent the proofs to Vinted through the tracking numbers. I also sent a picture where a buyer confirms having received the item. However, Vinted refused to refund me and now they have blocked my account and refuse to answer my tickets to the service custom.
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Incident date: 17 April 2024
Leah Angeneaux
Leah Angeneaux is awaiting for brand response
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